An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster.
Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people.
Freshdesk helps you work together with team members from across the company to provide quick and consistent answers to your customers.
Unify customer messages and information across channels and give your customers an omnichannel experience.
Use Freshdesk’s powerful automations to streamline your helpdesk and your support process.
Create a self service experience that supports your brand and improves customer satisfaction.
Freshdesk’s reports help you monitor helpdesk productivity, customer experience and agent workload straight out of the box.
Customize your support portal and make it an extension of your brand. Define workflows to suit the way that your team works.
At Freshdesk, we take security seriously and we are committed to running a secure, reliable and available helpdesk.