+91-9355448700 , 9319854411


Multiple benefits, one help desk system
Digital SME of India > Freshdesk

“We are an Authorized Partner of Freshdesk”

Intuitive, feature-rich, affordable customer support software

``Over 1,50,000 businesses of all sizes trust Freshdesk``

An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster.



Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people.


Freshdesk helps you work together with team members from across the company to provide quick and consistent answers to your customers. 

Omnichannel Helpdesk

Unify customer messages and information across channels and give your customers an omnichannel experience. 


Use Freshdesk’s powerful automations to streamline your helpdesk and your support process. 

Self Service

Create a self service experience that supports your brand and improves customer satisfaction. 


Freshdesk’s reports help you monitor helpdesk productivity, customer experience and agent workload straight out of the box. 


Customize your support portal and make it an extension of your brand. Define workflows to suit the way that your team works. 


At Freshdesk, we take security seriously and we are committed to running a secure, reliable and available helpdesk. 

To know more details or for any requirement

Call us

+91- 9355448700 , +91- 9319854411

Write to us

For SME in India: sales@excelict.com

Ask for a demo / Presentation