+91-9355448700 , 9319854411


IT service desk solution in the cloud.
Digital SME of India > Freshservice

“We are an Authorized Partner of Freshservice”

IT Service desk that’s actually simple

Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

Easy to use and Set Up

Freshservice’s modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs. 

Multi-Channel Support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person 

Gamify your service desk

Turn your service desk into a highly engaging and fun experience for your agents 

Information at your fingertips

Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry 

Best rated Mobile App

Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road 


Freshservice fits right into your existing business ecosystem with integrations available for popular business apps like Gsuite, amazon webservices, SurveyMonkey, Dropbox and so on.


Incident Management

SLA Management

Service Catalog


Self-service Portal

Team Huddle

Problem Management

Change Management

Release Management

Task Management

Real-time Project Dashboard

Integrated ITSM Platform

CMDB/ Configuration Management

Asset Auto-discovery

Inventory Management

Asset Lifecycle Management

Contract Management

Out-of-the-box Reports

Custom Reports

Cross-Module reports

Interactive Visualizations

Natural Language Querying

To know more details or for any requirement

Call us

+91- 9355448700, +91- 9319854411

Write to us

For SME in India: sales@excelict.com

Ask for a demo / Presentation