“We are an Authorized Partner of Ozonetel“
sales@excelict.com
+91-9355448700 , 9319854411
+91-9355448700 , 9319854411
“We are an Authorized Partner of Ozonetel“
Cloud Telephony is the technology where all the data communications and telecommunication applications and devices stored and are hosted by a third-party outside the company using them and they are connected and accessed over the public Internet. It is the value addition to the Telecommunication sector.
The services can be to setup a call center, call recording, IVR etc. The companies which requires to start and use these services do not need to install any software or buy any hardware. It can be used in the mobile, landline or a computer system like desktop, laptop or tablet.
Ozonetel Communications is a pioneer and a leading provider of on-demand cloud communication services in India. They provide scalable multi-channel communication platform on cloud to enterprises & entrepreneurs on OPEX/ transaction model and enable them to provide value added communication services to their customers.
Integrate your call center with CRM, customer support and analytics solution.
Customer information is displayed the moment a call comes in, thus aiding the agents to provide a personalized response.
Our call center solution automatically triggers events in the integrated application and creates workflows. Thus avoiding manual intervention while ensuring consistency across applications.
Today, mobility is a must and you can monitor the integrated solution from any remote location, you just need an internet connection and a browser.
Improve the outbound calling process using our auto dialers . We provide preview, progressive and predictive dialer, choose the dialers that fit your business needs.
Tracking the KPI or metrics is must for continuous process improvement. Ozonetel provides call recordings, detailed reports and live analytics which will help you in decision making.
A blended contact center will have all the features of inbound and outbound contact center