+91-9355448700 , 9319854411


Maximize value from your Sales Force Automation | Customizable & User-friendly‎

Dedicated Zoho CRM Practice

We run a focused ZOHO CRM practice providing – Consulting, Implementation and Integration of ZOHO CRM with other ZOHO products and third party products for an end-to-end digital transformation of your business.


“Trusted by more than 45 million users all over the world” 

April 2019 Gartner Peer Insights Customers’ Choice for Sales Force Automation.

Zoho CRM is a flagship product of ZOHO Corporation. It is a versatile and completely secure cloud based CRM system for Small and medium businesses (SMB) to manage and enhance their sales function productivity, at a very affordable price.

ZOHO CRM can be easily customized and offers integration with ZOHO product suits and a wide range of third-party Softwares. You can build powerful report and gather powerful insights, integrating your lead capture and communication through various channels like email, phone, social media, and more.

Zia – an Artificial Intelligence feature in ZOHO CRM,  learns about your business and your team, it will offer predictions on trends, anomalies, conversions, and deals closing.


Zoho CRM functionality

Zoho CRM sports a wide array of features to support the requirements of small businesses as well as large enterprises.


Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media.





Live Chat


Performance and analytics

Measure the performance of every sales activity, and break up quotas into achievable targets with Zoho CRM’s reports, analytics, and forecasts.




Territory Management

Process management

With Blueprint, your sales team knows at every turn what to do next. Define your sales process, and all your team has to do is follow it.


Approval Process

Artificial Intelligence

Offers Predictions on trends, anomalies, conversions, and deal closing. Automatically automates recurring tasks to speed up the sales cycle

  • Zia Voice
  • Lead and Deal Predictions
  • Anomalies
  • Intelligence automation and so on.


Customize standard modules, add additional functionalities, and make Zoho CRM work the way you do. With custom views, filters, and fields, decide how much data you want to see at any given time, and in the language you prefer.

  • Layouts
  • Subforms
  • Association
  • Custom Complements
  • Functions and so on
Sales automation

Zoho CRM’s advanced automation capabilities save your sales team time by automatically completing routine tasks, so they can focus on closing more deals faster.

Workflow rules


Assignment Rules

Pipeline Management

Your team will identify quality leads, decide who to assign them to, discover the right deals to follow up on, and exceed your revenue targets.

Lead Management

Contact Management

Deal Management

Account Management

Team Collaboration

Zoho CRM’s real-time feeds, chat, repository to share sales collateral, and centralized calendar make closing a deal easier for everyone.

Document Library




and much more.
Marketing Automation

Get your marketing and sales team on the same page. Generate new leads, execute targeted email marketing campaigns, and compare ad spending to sales revenue with the Google Ads integration.



and much more

We understand every organization must strike the right balance between protecting their customers’ data and giving employees the freedom to get their work done. Zoho CRM meets both of these requirements.

Data Security

Business hours

Roles, Profiles and Teams

Readily available Integrations

Zoho CRM integrates with all the Zoho One products like Zoho Inventory, Zoho Books, Zoho People, Zoho Subscription, Zoho Commerce and many more. Apart from this, Zoho CRM also integrates with third party applications. Some of the third party apps are listed below:

Note: We can also help you in integrating Zoho CRM with other Marketplace apps.

= ZOHO CRM + Other Suit of Products

Zoho CRM Plus is a unified customer experience platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates.

Other featured ZOHO Products are:

To know more details or for any requirement

Call us

+91- 9355448700, +91- 9319854411

Write to us

For SME in India: sales@excelict.com

Ask for a demo / Presentation